Welcome to Lumos Help Center

Guides, tutorials, and references to get the most out of Lumos Inspector — the professional building inspection platform.

Ask your question. The search bar at the top understands natural-language questions — e.g. “how do I edit my PDF” or “send the report to the client”. Lumos suggests the most relevant pages, even when your wording doesn’t match the page text.

01 — The basics

Get started with Lumos

Welcome

Who Lumos is built for, the AI philosophy, and a feature overview.

Platform tour

Navigate the app, the dashboard, surface types, and sync.

Account & setup

Profile, business, signature, team, notifications, and language.

02 — Before the visit

Prepare an inspection mandate

Preparing a mandate

Create a project, invite the client, quote, service agreement, scheduling.

Project management

Grid or list view, search, archive, backups, project lifecycle.

Calendar

Views, filters, optimized daily route, sync with your external calendar.

03 — Field & desk

Run the inspection

Field capture

Lumos Capture (iOS/Android): photos, audio, text, offline mode, sync.

Inspection editor

Sections, subsections, narratives, photos, BNQ gauge, audit, PDF settings.

Narrative bank

Pre-formulated narratives, types, sources, custom narratives, AI.

04 — After the visit

Deliver the report to the client

Report delivery

Interactive web report, PDF, secure access, inspector branding, tracking.

Contracts & agreements

BNQ, AIBQ, APCHQ templates, online quote signing, archiving.

Client billing

Create an invoice, email templates, variables, manage issued invoices.

05 — Make it yours

Customize Lumos

Your libraries

Narrative bank, image bank, contract templates — your reusable content.

Report template

Sections, subsections, severity levels, PDF design, global configuration.

06 — Account & obligations

Team, subscription, compliance

Team

Invite members, roles and permissions, content sharing across the team.

Subscription

Starter and Unlimited plans, student plan, Stripe-based management.

BNQ compliance

The compliance gauge, quick check, AI review of narratives.

Privacy

Quebec's Law 25, data collected, AI and data, audio consent, your rights.

Reference

Glossary, quick reference for statuses, severities, and quotas.

Need more help?

Email: support@lumos.property
Smart search: the search bar at the top understands natural-language questions.
In-app AI assistant: open Ask AI inside Lumos Inspector for instant answers about your active inspections.