Client data

Beyond your own data as an inspector, Lumos also handles data concerning your clients (buyers, sellers, owners) that you transmit via the platform. This page describes how this data is handled, what Lumos can do with it, and your inspector responsibility in informing your client.

What data is concerned

When you create a project and prepare a quote or deliver a report, you transmit to Lumos the contact details of your client:

First and last name
Email address
Phone (if applicable)
Address of the inspected property

This contact information is collected under your authority as inspector. You are the initial controller — you collected this information and are transmitting it to Lumos to execute your mandate.

What Lumos can do with this data

Per Privacy Policy (section 5) and Terms of Use (section 8):

Uses directly tied to the service

Report delivery to the client (sending the email, access to the report page).
Service communications related to the inspection (reminders, access, support).

Complementary services (Lumos’s business model)

By using Lumos to produce and deliver a report, you expressly authorize Lumos to contact the client to offer complementary services related to the inspection or real estate transaction:

Tools to analyze or interpret the report.
Follow-up tied to the report content.
Other services offered directly by Lumos or its partners.

These services are distinct from your professional services as inspector — they are offered directly to the client by Lumos.

This capability is part of Lumos’s business model. It contributes to keeping competitive pricing on the inspector side. It is written in the Terms of Use that you accept by using the platform.

Your inspector responsibility

Three obligations fall on you per the Terms of Use and Law 25:

Inform your client

You must inform your client of the possibility that Lumos may contact them for complementary services, by virtue of the service agreement you have them sign. This is a matter of transparency and informed consent.

In practice, this is mentioned in the standard service agreements (BNQ, AIBQ, APCHQ, or custom templates) you transmit before the inspection.

You are responsible for ensuring your client has consented to the transmission of their contact details to Lumos. This consent is typically obtained via signature of the service agreement.

Handle the client’s Law 25 requests

If your client exercises their Law 25 rights (data access, rectification, deletion) over the contact details you collected, you are the initial controller — you must respond to their request within the legal time frame (30 days).

For requests specific to commercial communications that Lumos sends them, the client can contact Lumos directly via privacy@lumos.property or click the unsubscribe link.

Unsubscribe mechanism

All commercial communications Lumos sends to the client include:

A visible unsubscribe option in the email footer.
A functional one-click unsubscribe (no forced site journey).
The possibility to withdraw consent at any time via privacy@lumos.property.

This complies with Law 25 and the Canadian Anti-Spam Legislation (CASL).

What Lumos does not do

No sale of client contact details to third parties.
No sharing with other inspectors or firms.
No commercial profiling beyond complementary services tied to the report.
No use of data to train AI models (same policy as for inspectors).

In summary for your role

Question	Answer
Who collects the client’s contact details?	You (the inspector)
Who transmits them to Lumos?	You
Who can contact the client for complementary services?	Lumos
Who must inform the client of this possibility?	You
Who responds to a Law 25 access/deletion request?	You (over the contact details you collected); Lumos (for the communications it sends)
How does the client unsubscribe from Lumos communications?	Link in each email, or `privacy@lumos.property`