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SubscriptionManage your subscription

Manage your subscription

This page describes everything you can do from Settings > Subscription: view your plan, adjust your team, open the Stripe Billing Portal to manage invoices and payment methods, cancel a subscription, and understand renewal and payment failure behaviors.

Access

Settings > Subscription in the left sidebar. Item under Account and Business Configuration.

Page anatomy

When your account is on a Pro plan with a team, the page shows three blocks:

Active plan block

  • Crown icon + plan name (e.g. Pro).
  • Short description (e.g. “Unlimited inspections”).
  • Chip on the right indicating state (e.g. ∞ Pro).

On a Starter account, the block would instead show the counter of remaining inspections in the bank and an upgrade button to Pro.

Team Seats block (only in team mode)

  • Users icon + title Team Seats.
  • Explanation text: “Each team member requires a seat. The account owner’s seat is included.”
  • Line Current seats: N seat(s) — with sub-line specifying that 1 seat is included for the owner and the cost per additional seat ($99/seat/month).
  • Manage team button leading to Settings > Your Team to invite or remove inspectors.

Billing Portal block

  • Card icon + title Billing Portal.
  • Text: “Manage your payment methods, view your invoices, and update your billing information.”
  • Open billing portal button (black, primary) — opens Stripe.
  • Gray Cancel subscription link at the bottom of the block.

At the bottom of the page, a Manage payment method ↗ link (direct Stripe shortcut).

The Stripe Billing Portal

Stripe Billing Portal opened with payment history and saved card

Lumos delegates all fine-grained billing management to Stripe, the recognized payment provider used by thousands of companies. Clicking Open billing portal redirects you to a secure Stripe page where you can:

  • View your payment history.
  • Download your invoices in PDF format (useful for your accounting).
  • Update your credit card in case of expiration or change.
  • Modify your billing address.
  • See details of your next renewal (date and amount).

Your credit card information is hosted by Stripe, not by Lumos. That’s good news for security — Stripe is PCI DSS certified, the world standard for payment data security.

Automatic renewal

The Pro monthly and Pro annual plans renew automatically at their due date. You receive a renewal notice by email at least 7 days before the due date.

The notice reminds you of:

  • The amount that will be charged.
  • The date of the charge.
  • The payment method used (card ending in XXXX).
  • The link to the Stripe portal to modify or cancel.

If you don’t want to renew, cancel before the due date (see below).

Cancellation

Procedure

From the Subscription page:

  1. Click Cancel subscription (gray link in the Billing Portal block), or open the Stripe Portal and use the cancellation option.
  2. Confirm your choice.

Effects

  • The subscription stays active until the end of the current paid period.
  • No prorated refund for the unused portion — it is written in the Terms of Use.
  • At the end of the period, your account switches to the Starter plan by default. Your data stays intact.

Reactivate after cancellation

You can reactivate your Pro plan at any time from Settings > Subscription. The new cycle starts from subscription.

Payment failure

If Stripe fails to charge your renewal payment (expired card, insufficient funds, bank block), here is the sequence:

  1. First failed attempt — Stripe automatically retries several times over 15 days.
  2. Notification — you receive an email from Lumos to inform you and invite you to update your card.
  3. 15-day grace period — your Lumos access remains functional during this time.
  4. Suspension — beyond the 15 days without resolution, access to the Software may be suspended.
  5. Interest — any unpaid amount bears interest at 24% / year from its due date.

To avoid this sequence: update your card at least 7 days before the renewal date as soon as you know it will expire.

Inactive accounts

Lumos may delete an account that has been inactive for 12 consecutive months after sending a notice to your email address. If you plan a long activity break, stay attentive to Lumos emails.

Stripe acts as processor

Important to understand: Lumos does not store your payment information. Stripe hosts it per its own terms of use and privacy policies. Lumos only receives transaction confirmations and billing information for accounting purposes.

For questions about a specific payment:

  • For management questions (change card, download invoice): use the Stripe portal.
  • For questions related to your plan (change, cancel, problem): support@lumos.property.
  • For privacy-related questions about payment: privacy@lumos.property.

See also

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Getting started with Lumos — choose your planStudent plan